Workpress Theme issues...

nkhateri · December 2015

Greetings,

My company purchased the Workpress Pro theme yesterday and I am having a number of serious issues with it.

1. I am having trouble logging in and out of the admin. I've deleted and installed it several times.

2. Having trouble with the Media Library grid. It does not display.

3. When I save a page, the page saves, but my screen goes white.

4. I have disabled (and even removed) all installed plugins.

I'm running WordPress 4.3.1 and the Workpres Pro 1.0 theme. These are all pretty serious issues, and I'm wondering if it has to do with the Wordpress version or something similar.

abhishek · December 2015

Hi nkhateri,

kindly share a screen shot if it gives you any error or warning message so we help you better

also share your site url

Thanks

Abhishek

akhilesh · December 2015

Hey

Thanks for contacting us .

Its working perfect at our end .

Generally such type issue occurred when theme do not upload properly .

So upload the theme again via FTP utility .

Hope it will work for you .

Should you need any kind of further assistance .

Let us know .

Thanks

Akhilesh

nkhateri · December 2015

Akhilesh/Abhishek

I removed the theme folder completely. Then I loaded the theme by copying the zip file to the theme folder. I removed the theme folder completely again and copied the theme via FTP. The issues are the same:

1. I am having trouble logging in and out of the admin.

2. Having trouble with the Media Library grid. It does not display.

3. When I save a page, the page saves, but my screen goes white.

There aren't really any error messages, just odd behavior. Once the theme is activated, the regular domain works great. All my changes work, the web site front end has no problems. BUT In order to log into the site via admin once the theme is activated, I must rename the the theme folder:

/wp-content/themes/xworkpress-pro

Then I log in (I get the regular login screein), then I rename the folder back:

/wp-content/themes/workpress-pro

Then I can proceed. Here's my url:

duanebentzen.net/dynaconsultinggroup/

I'm attaching screen seven screen shots: admin login, media library, page update.

I've given you a login, but unless I change the folder name, you won't be able to log in.

Webriti, password: [email protected]

Thanks for any help you can provide!

akhilesh · December 2015

Hey

Sorry for your inconvenience .

We can do one theme .

Firstly delete all theme and plugin form your wordpress.

Then install Twenty Fifteen theme and activate it .

And check you are facing same issue or not .

For more help you can read from this link

If still did not resolve your issue .

Don't disappoint dear and tell us we will always here for your help .

Happy to help!

Akhilesh

nkhateri · December 2015

Hi Akhilesh,

I started with a completely fresh WordPress install in another subdomain. I removed all plugins and themes except 2015. It works just fine. I added WorkPress and when it is activated, I get the same errors as previously mentioned; Media library grid does not work, publishing pages/posts brings up a blank page, logout of Admin brings up a blank page. I tried installing a child theme as well with the same results.

When it stops logging in, I rename the theme folder, login to admin and rename the theme folder back to \workpress-pro, the login works, I rename the folder and activate the theme and the three errors occur.

Even though I like this theme, there is definitely something wrong it. I've noticed the theme name is Workpress, but the folder it installs in is \workpress-pro. Could that have something to do with these problems? Even a child theme is not working...

- DB

akhilesh · December 2015

Hi

Thanks for your patience dear .

Kindly send me your fress wordpress admin detail .

at my email address

[email protected]

So that we can check what's going wrong with your end .

Thanks

Akhilesh

nkhateri · December 2015

Akhilesh,

I've sent you an email and a login to a complete new setup on the domain TechYork.com

You should also have received an email from the creation of a new user (Webriti) on the domain.

Let me know how I can assist you in figuring this out.

You're going to owe me a cup of coffee!

- DB

nkhateri · December 2015

Hi Guys,

Any luck with the workpress error messages? It seems to all be about

techyork.com/wp-content/themes/workpress-pro/functions/excerpt/excerpt.php

It's sending a header even though the /wp-includes/pluggable.php or the /wp-admin/post.php are already sending them and excerpt.php is throwing an error because the headers are already there.

I think I need a refund on this theme, it's not working.

- DB

abhishek · December 2015

Hi @nkhateri

plz try with this customize code.

go to in your theme directory >> functions >> excerpt >> excerpt.php and replace code with attached excerpt.txt file

let me know did it work

Thanks

Abhishek

nkhateri · December 2015

Found the link, Thanks!

- DB

nkhateri · December 2015

The code looks the same, but the error message changed. It still gives header errors, but here's the new error:

Warning: Cannot modify header information - headers already sent
by (output started at
/homepages/30/d419201208/htdocs/Techyork.com/wp-content/themes/workpress-pro/functions/comment/comment-function.php:44)
in /homepages/30/d419201208/htdocs/Techyork.com/wp-admin/post.php on line 242

Warning: Cannot modify header information - headers already sent
by (output started at
/homepages/30/d419201208/htdocs/Techyork.com/wp-content/themes/workpress-pro/functions/comment/comment-function.php:44)
in /homepages/30/d419201208/htdocs/Techyork.com/wp-includes/pluggable.php on line 1207

It's now in wp-content/themes/workpress-pro/functions/comment/comment-function.php

abhishek · December 2015

Kindly share your email we will send you new zip file. you use that

let me know

Thanks

Abhishek

priyanshu · December 2015

Sorry for the inconvenience . Kindly ignore the package you are using. I will ask my team to check the package and get the fixed one for you. Give me couple of days.

Thanks
Priyanshu

nkhateri · December 2015

Hi guys,

All the other themes I've tried are working fine. Can I get either a refund or a different theme? I have an anxious customer.

Thanks for your help, but this theme is not working.

- DB

priyanshu · December 2015

Sure Kindly pic one and I can Switch the theme. Let me know which theme you want to use...

nkhateri · December 2015

I like the Workpress, but as a second choice I would like to use Rambo.

priyanshu · December 2015

Don't worry You can access both, and once the workpress package gets corrected than you can use that as well

priyanshu · December 2015

Added rambo theme as well.

nkhateri · December 2015

Thanks! I'll download it now...

priyanshu · December 2015

Okay Let me close this one till we get the correct package for you. Also if you need need help regarding rambo theme do post the issues in the rambo category.

Y the way what most you like about the workpress theme

Workpress Theme issues...

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