Video not showing in Slider

I have (seemingly) clicked all the right buttons for the video slider in Appointment Theme, but the video itself won't appear. It shows in the admin view, but not the slider. Why could this be? And how do I fix it?

Website is
Screenshot 2019-02-06 at 21.43.56.png
Screenshot 2019-02-06 at 21.44.06.png


  • Update: If i choose any other format (aside, quote, etc) the video shows, but no text. It also looks funny?

    I am gone back to 'Standard' until i can sort out the fix. 
    Screenshot 2019-02-06 at 21.46.12.png
  • Hi
    Thanks for contacting to us.
    Glade to know that your query is fixed yourself.

    Refer this link to add video in slider. Read Point  " Adding Slide Using Video Format"
    Look Forward see you again at webriti.

  • Hi Akhilesh, Unfortunately it's not fixed! I managed to get it showing by using the other formats, but Video does not work. (When using other formats I lose the text too). I attached screenshots of the admin view I am seeing when I choose 'video format'. Is there something else I am missing which is causing the video to be lost?
  • Hi
    Dear video format slider showing video at our end .
    If possible send me your admin detail at my email address 

    So that we can check whats going wrong with your end.

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