problem with customizer

I switched to a new server and hoster with the Wordpress installation
and the Theme Busiprof Pro. Everything works except for the customizer
and therefore some things are missing like the slider on the main page. I can´t work with the customizer, I click on customizer and see only gray fields with input fields on the new server.Is this due to insufficient memory limit or to Plesk from the new hoster? It is a problem with plesk or memory limit?
What can I do? Can you help me?

Thank you.

Comments

  • Hi 

    Thank you for contacting Webriti Support! My name is Akhilesh  and I'll be more than happy to help you today.  We appreciate you being patient with us.

    Your issue beyond the scope of our theme support. Pls contact your  server and hosting vervice provider.

    They will better  support you. 

    Let me know if you have any confusion.


    Thanks 

    Akhilesh

  • Okay, thanks.
    Does busiprof 1.9.9 work with wordpress 4.9.9.? 
    What is the number of the latest version of busiprof pro?
    And would an update of busiprof pro work with wordpress 4.9.9 or are there any problems? I think if I have the latest version of busiprof pro then the problems of the custumizer might be solved. What do you think?

    And how much MB  need busiprof pro and the customizer? 256 MB memory limit?
  • Hi 
    Our Busiprof Pro  Theme latest version is @version 1.9.9.2 
    Yes latest version of the busiporf work with the wordpress 4.9.9.
    256 MB is enough memory  for busirof theme  ,To increase memory   limit refer this link. 

    Let me know for any confusion.

    Thanks 
    Akhilesh



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