iphone and ipad menu button not working anymore

Hi,

I updated to wordpress 4.9.2 and now i have an issue with the rambo-pro theme.
The "menu" button on the upper right hand corner of my iphone and ipad is not working anymore.
Selecting it doesn't trigger the menu structure of the website anymore, nothing happens.

URL is www.babysurprise.be

Thanks,
Danny

Comments

  • Hello 
    Its working fine at our end check our demo page link .  . 

    Let me know are you using any plugin if yes kindly deactivate all plugin one by one  and check your issue resolve or not . 
    Bz it may be any plugin conflict with the theme . 

    Thanks 
    Akhilesh

  • Hi,

    I disabled all plugins but still the same problem ...
    I "inspected" the page however and found 2 errors, can this be the problem:

    bootstrap.min.js?ver=4.9.2:7 Uncaught SyntaxError: Invalid or unexpected token
    jquery.carouFredSel-6.0.4-packed.js?ver=4.9.2:15 Uncaught SyntaxError: Invalid or unexpected token
    jquery.js?ver=1.12.4:3 The specified value "!" does not conform to the required format.  The format is "#rrggbb" where rr, gg, bb are two-digit hexadecimal numbers.

    The js part of the rambo-pro theme?

    Danny
  • Hello Dear 
    Sorry for your inconvenience . 
    We did not face such type of issue prior  . 
    Let me did you made changes into the code of  theme file   ? 

    Thanks 

  • Hi,

    Sorry for the delay ...
    Yes I did a while ago.

    Danny
  • Hi 
    Kindly undo the changes you made . 
    And check your issue resolve or not . 
    Bz it may the changes you made conflict with the theme . 

    Thanks 
  • Hi,

    I'm busy doing this (i put everything in a child theme), I'm quite sure it worked after I made the mast changes though ...
    But can it have something to do with changing the layout of the home page? I used the "Theme Layout Manager" to move the "call out area" up (between the "theme-introduction-top" and the "service section"). This was around the time that I had trouble with the menu button and also the time that WP updated to 4.9.2

    Danny
  • Hi,

    I disabled the rambo-pro theme and the menu button works fine.
    I disabled, one by one, the plugins (even WPML): same result --> menu button doesn't work.
    I've also put all changes in a child theme (rambo-pro-child): same result --> menu button doesn't work.
    One by one I moved the php files in the child theme to another location: same result --> menu button doesn't work.

    So help please ...

    danny
  • Hi Akhilesh,

    Any progress on this?

    Thanks,
    Danny
  • Hi 
    Dear I have checked  your are using older version of theme .
    Pls update theme with latest version of theme . 

    To update theme refer this link . 

    Let me know for further assistance . 
                      
    Thanks 
    Akhilesh
  • Hi,

    I have upgraded to version 2.6.8 (had to buy the theme again!) but still the same problem ...

    Danny
  • Hi,

    Still no reply?

    Have to say that I am not very pleased with the support.
    It takes ages before somebody answers ...
    This problem exists since januari 17!!!! Almost 2 months now.

    Since I upgraded I have another open ticket also!
    Kind regards,
    Danny
  • Hello 
    Our htme 
    We have checked your wordpress admin dashboard you are using below plugin indicated inside the snapshot . 
    Or 
    Give us full rights to access  your dashboard so that we can deactivate all plugin and check whats going wrong with your end . 
    Thanks  
  • Hi,

    You hav received an email with the login and passwd.

    Thanks,
    Danny

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